Agile Lab is a company founded in 2014 with the mission to create value for its customers in data-intensive environments through customisable solutions that establish performance-driven processes, sustainable architectures and automated platforms based on data governance best practices.

Having delivered over 100 successful Elite Data Engineering initiatives, we have used this experience to create Witboost: a modular, technology-agnostic platform that enables modern organisations to discover, value and produce their data in both traditional environments and fully compliant Data Mesh architectures.

With a highly skilled team of over 130 data engineers based in Europe, Agile Lab helps organisations with their data-driven transformation.

Take a look at our handbook to discover our core values and processes.

💼The opportunity:

We are looking to recruit a talented IT Operations Support II. You will be responsible for the operational management and resolution of technical issues related to systems and applications used in a banking environment. The main objective is to ensure the operational continuity of microservices and infrastructure, guaranteeing adequate response times and proper functioning of processes.

💰RAL:

€ 26-40 K

💻 Responsibilities:

• First-Level Support:  Perform morning checks to verify the proper operation of systems and respond to user-reported issues, providing first-level technical support.

• Second-Level Support: Analyze and resolve complex issues that cannot be addressed at the first level; Handle escalations of alarms; Collaborate with development teams for configuration changes and releases.
• Reporting and Communication: Create reports on anomalies and interventions performed; Communicate detected issues and the actions taken to internal stakeholders.
• Incident Management: Address API downtime reports or anomalies in Kafka workflows; Resolve configuration-related issues; Restart microservices or Kubernetes pods when necessary.
• Monitoring and Diagnosis: Monitor the infrastructure using tools like Grafana to identify anomalies (e.g., Kafka Lag, Kubernetes pod restarts, increased latency, high response times);  Check the status of microservices (Kubernetes pods, memory usage, HTTP, etc.); Analyze logs and system errors to identify the causes of reported issues.

🛠️ Requirements:

• Bachelor’s degree in Computer Engineering or Computer Science;
• Previous experience in a similar role, ideally in complex environments with microservices and cloud technologies (at least 2 years);
• Familiarity with Kafka technologies and workflow monitoring;
• Good understanding of Java and microservices;
• Knowledge of NoSQL databases such as MongoDB;
• Experience with monitoring tools like Grafana;
• Basic understanding of Kubernetes (e.g., managing pods and containers);
• Basic troubleshooting and debugging: the ability to identify and resolve common technical issues, interpret error messages, and understand log files;
• Command line (Shell) proficiency: comfortably navigating and performing basic operations using command-line tools (e.g., navigating directories, file manipulation, running commands);
• Remote access (SSH): understanding of how to access and manage remote systems securely via SSH (Secure Shell);
• System monitoring and alerts: familiarity with monitoring tools and the ability to identify system issues based on alerts or performance metrics;
• Basic networking concepts: Understanding of network protocols and basic connectivity troubleshooting, such as pinging systems, checking ports, etc.
• Collaboration and communication: ability to work in a team, follow instructions, and effectively communicate issues and solutions. 
• Analytical and problem-solving skills;
• Teamwork and collaboration with multiple teams;
• Flexibility and the ability to handle emergencies.

🙋‍♂️Working hours and availability:

• Operational during weekdays, with on-call availability on holidays;
  
• Willingness to handle critical situations outside regular working hours (on-call duty).

Please Note: Excellent knowledge of Italian and English languages

🙌🏻We offer:

• Full Remote or hybrid working in our offices: Milan, Turin, Padua, Bologna, Catania and Rende;
• Real work life balance;
• Training monthly budget (time and money);
• A structured career path with clear expectations and salary for each level;
• Support of a buddy in the first week of work;
• A coach as a guide in choosing the most suitable experiences for your ambitions;
• Benefits and corporate welfare programs: company prizes and welcome pack with all the equipment you need to work;
• Agile Nomads Experience: opportunity to work for 2 weeks abroad;
• Referral bonus, if you bring people as talented as you;
• The opportunity to attend one conference per year;
• A company rated 4.8 out of 5 for employee satisfaction on Glassdoor and certified as a Great Place to Work
  
• Inclusive environment where you can be who you really are;
• Stimulating environment oriented to growth, both professional and personal.

😊 How we work:

• We don't like hierarchies: we work as a team;
• We don't like bureaucracies, we prefer sense of responsibility;
• We like data, certainly, so anything that is measurable;
• We want to make a positive change in our industry;
• Empathy, humility, collaboration, and willingness to challenge ourselves are the basis of our work.

This position is open to all candidates, regardless of gender, and we strongly encourage applications from both male and female candidates pursuant to Art. 27 of Legislative Decree no. 198/2006, as well as those who identify themselves as non-binary or of any other kind. We are committed to fostering a diverse and inclusive workplace.